Frequently Asked Questions
Everything you need to know about bringing a piece of the South into your home.
How long will it take for my home goods to arrive?
Standard shipping typically takes 5-7 business days. Please note that certain handcrafted items or limited-edition prints may require additional processing time as noted on the product page.
What is your return policy for home decor and apparel?
We accept returns on most unused and unwashed items within 30 days of delivery. Please ensure home goods are returned in their original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, we ship our Southern-made goods worldwide. International shipping rates and delivery times are calculated at checkout based on your location and order weight.
Are your products ethically sourced?
Absolutely. We pride ourselves on partnering with Southern makers, artisans, and manufacturers who prioritize fair labor practices and high-quality craftsmanship.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What should I do if my order arrives damaged?
While we take great care in packaging fragile items, accidents can happen. If your item arrives damaged, please contact our support team within 48 hours with photos of the damage so we can send a replacement.